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Understanding of the "Automatic Record Creation and Update Rules"-Trigger

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Posted on by MichaelFo96

Hello,

We are using the standard functionality "Automatic Record Creation and Update Rules" in Customer Service. I have a question about the Power Automate Flow it generates.

This flow has the following trigger:

The flow triggers when the value in the column "ImportSequenceNumber" in the table "Email Messages" is changed.

The received emails are correctly generated as a case. However when I go to the "Email" table in Power Apps and look at the email record that triggered the flow it does not have an ImportSequenceNumber stored in the column. None of the emails received have an ImportSequenceNumber and we get around 1000 emails a day.

Can someone tell me why the flow was triggered anyway? The trigger criterion was actually not achieved at all.
Unfortunately I can't find anything on the official Microsoft pages. Also in the common blog entries I find nothing. Rather also questions in the direction but unfortunately without answer.

Many thanks in advance.

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Using flows

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Michael E. Gernaey 53,335 Super User 2025 Season 2 on at

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@MiFo96

That is a good question, I wonder if in fact, since its being created it consider the value changing.

What you could do, is add a Condition on the Trigger NOT to fire if that field value is null.

Then it would stop doing it. But then it may not specifically trigger ever either..

If I have helped you, I would really appreciate if you please Mark my answer as Resolved/Answered, and give it a thumbs up, so it can help others

Cheers

Thank You
Michael Gernaey MCT | MCSE | MCP | Self-Contractor| Ex-Microsoft
https://gernaeysoftware.com
LinkedIn: https://www.linkedin.com/in/michaelgernaey

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MichaelFo96 14 on at

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Hello @FLMike,

I had the same idea but Microsoft excludes a change of the trigger because otherwise it leads to problems:

See: FAQ about automatic record creation | Microsoft Learn

So it is really necessary to understand how this works technically in the background although the trigger criterion is not fulfilled. Do you have an idea how to find out?

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