Buttons while forwarding an email

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Posted on by CU27110519-0

When a new email arrives, I need to forward this email with an acknowledgment button to xx.com. Once the recipient clicks the acknowledgment button, capture their response and log it accordingly. However, if I do not receive a response within two minutes, I need to take the forwarded email thread and send it to yy.com.

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trice602 16,548 Super User 2026 Season 2 on at

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Hi,

The best approach here is to capture the body of the original email and send a new email using 'Send email with Options'. Here you can include the message from the original email and then have two buttons at the bottom: Acknowledge or Reject (as an example).

In your Send email with options action, you can set the timeout to 2 minutes (although 2 minutes may never work for you). I use 15 minutes as the lowest value and works well. PT15M

If the receiver acknowledges you can do some actions (or nothing) if you just want the rejects and timeouts. So for "no responses" you would setup run-after on timeout and then send your email to yy.com and mention the user did not acknowledge within the 15 minute window.

Works VERY WELL in production. I have a handful of flows I haven't checked on in years. But again, 2 minutes will not be your friend because you have no control when email servers send/receive emails and it is highly likely your message will not be received and acknowledged in 2 minutes (meaning your flow would timeout before they ever received it).

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⭐ If this was helpful, please like and mark as a verified answer to help others find this too!

Always glad to help! 💯💯💯💯💯

Tom

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SudeepGhatakNZ 14,396 Most Valuable Professional on at

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How are you getting the acknowledgement? Is it an Approval task or a custom Adaptative card from another flow?

A screenshot of your flow might help.

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CU27110519-0 45 on at

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Looking for acknowledgement email.. Send email with reading mail body looks different . Need to forward the original email along with buttons on the top of the email. Looking for acknowledgement email.. Send email with reading mail body looks different . Need to forward the original email along with buttons on the top of the email.

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trice602 16,548 Super User 2026 Season 2 on at

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Hey there!

I am following up on this post buttons while forwarding an email in this category building flows from 12/13/2024. I know the post is a little older, but it is a common question here so wanted to take a moment and follow-up. I see there have been 3 replies and 1 likes and asking if your question has been answered. If so, please help the community out by completing one or more of the following actions! Thanks in advance!

Easy as 1-2-3 ‼️💯⭐😎🆒🙏

1) Mark a reply as a verified answer - this is essential, and it helps others with the same general question find this thread. ✅

2) You can also mark one of more replies as a verified answer. Please take a moment and give the author credit for volunteering their time. ✌️

3) Like one or more replies. Kudos always greatly appreciated! 👍

Pro tip: if you found your own solution or workaround, feel free to add a reply to your own post and mark it as the solution too! The goal is to get this thread marked with a verified answer by anyone that finds one or more replies helpful!

Again, thanks in advance for reading and responding, always glad to help! Tom 💯💯💯💯💯

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trice602 16,548 Super User 2026 Season 2 on at

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If I can help with anything else please let me know or tag me in a future post, I enjoy reading and answering questions. Always glad to help! Tom 💯💯💯💯💯

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