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Found several posts in this forum but none actually helps in my case. Appreciate if anyone can provide some insight for the case below.
Issue & Description:
We are using We have 2 groups of users that located in different location and network infrastructure.
- Group A users (e.g. userid1@abc.com; userid2@abc.com) able to trigger the Flow without any issue.
- Group B users (e.g. userid3@abc.com; userid4@abc.com) failed with the following error message (Forbidden code 403).
What we have tried so far, but result is still the same:
- Recreate the Flow and reconnect the connector with Encodian custom connectors.
- Cross checked and ensure connection authority are shared to group B user IDs, user roles are the same for all user IDs.
- Checked the support page on Encodian webpage, don’t find any information related to firewall/whitelist information.
- Cleared cache, relog to app.
Initially we suspected the firewall of group B network is the root cause. However, when group B users login with userid1 & userid2 in their network, the flow run successfully. Does not seem like a firewall issue now, more to the individual profiles that having access limit to this connector even though access is shared?
Hi @Eagerboy,
It seems like a bug, but I have ever met it, I will record it. If I met more of this situation, I will report it to the development team.
Thank you for your feedback and solution!
Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi @v-litu-msft ,
We did cross checked all the licenses on the user IDs, and they should be able to use the custom connector (PA Plan 2).
Anyway, this morning we resaved the app (that using the Flow in question) in different name, without any changes on coding/setting/authority, and guess what, now it is working properly and all our users can successfully run the flow.
Seems like some sort of bugs in PowerApps where it failed to recognize the access authority in the initial app?
Hi @Eagerboy,
What's the license of userid3@abc.com and userid4@abc.com? If they are free trial, they could not use the custom connector:
https://asia.flow.microsoft.com/en-us/pricing/
Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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