Found several posts in this forum but none actually helps in my case. Appreciate if anyone can provide some insight for the case below.
Issue & Description:
We are using We have 2 groups of users that located in different location and network infrastructure.
- Group A users (e.g. userid1@abc.com; userid2@abc.com) able to trigger the Flow without any issue.
- Group B users (e.g. userid3@abc.com; userid4@abc.com) failed with the following error message (Forbidden code 403).
What we have tried so far, but result is still the same:
- Recreate the Flow and reconnect the connector with Encodian custom connectors.
- Cross checked and ensure connection authority are shared to group B user IDs, user roles are the same for all user IDs.
- Checked the support page on Encodian webpage, don’t find any information related to firewall/whitelist information.
- Cleared cache, relog to app.
Initially we suspected the firewall of group B network is the root cause. However, when group B users login with userid1 & userid2 in their network, the flow run successfully. Does not seem like a firewall issue now, more to the individual profiles that having access limit to this connector even though access is shared?
