Switch Condition Not Sending Approval or Declined Emails

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Posted on by KatyKir2023

Hello,

I have a flow with a switch condition to send emails when the Status Column changes in a SharePoint list. One email should be send when the status is set to Approved and a different email should be sent when the status is switched to declined.

Here is the flow:

When I try to run the flow, it looks like it is capturing the changes but fails to send the email. It just goes to the default.

I am not sure how to correct this so that it will send the correct emails.

Thank you for your help!

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creativeopinion 10,450 Super User 2025 Season 1 on at

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Re: Switch Condition Not Sending Approval or Declined Emails

@KatyKir2023 Can you check to see if you might have a trailing space? The Switch action looks for an exact match.

If there is a trailing space, the Switch action will not find a match. The trailing space might be in your dynamic content or in the Switch case.
Hope this helps!
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For more flow troubleshooting tips—check out this YT Tutorial: 5 Power Automate Troubleshooting FAQs and Helpful Tips for Creating Better Flows
In this tutorial I cover:
✅ How to troubleshoot a false Condition action result
✅ How to get dynamic content when it isn’t selectable from the list of dynamic content
✅ How to troubleshoot an Apply to Each action that isn’t looping through
✅ How to troubleshoot a skipped Apply to Each action
✅ How to troubleshoot a Filter Query
✅ How to use a SharePoint yes/no column in a Filter Query
✅ How to use Compose actions to troubleshoot a Power Automate flow
✅ How to troubleshoot multiple emails being sent
✅ How to troubleshoot multiple Teams messages being sent