Using Power Automate Zendesk connector to create Ticket from Microsoft Forms - Responder as Ticket Requester

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Posted on by SWB71

Hello was hoping that someone can assist with this. I am very new to using Power Automate.

I have been able to get to the point where when a Microsoft Form is Submitted it will create a Zendesk ticket in the group_id that I want.

What I can't do is have the ticket created as from the Responder's e-mail (it is just created as if I sent in the ticket - all the responses will be from within my organisation).

Is anyone able to assist with this?

I trolled through older community posts and on one the answer was to use the action "Get User Profile (V2)" from "Office 365 Users". In the field "User (UPN)" you insert the dynamic field "Responder's Email". After this you can use the fields from the "Get User Profile (V2)".

Have added the Get user Profile Action (V2) but think I am missing a step somehow in what Field to then use and also what to put in the Zendesk Connector to get the correct information/outcome.

Thanks,

Sarah

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samuelgt 10 on at

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Re: Using Power Automate Zendesk connector to create Ticket from Microsoft Forms - Responder as Ticket Requester

Not sure if you're still trying to figure this out, but wanted to drop a reply since I was dealing with the same issue. I was able to get it to work by adding a step to GET the Zendesk user_id filtering by email address, and then submitting the ticket with the user_id as dynamic content. So the most simple flow would be:
Trigger at form submission
Get form responses
Get Zendesk user_id filtering by email eq 'respondent's email'
Submit ticket with the user_id from step 2 as requester_id
Happy to fill out more details if anyone is still interested. If you have some folks who will submit tickets who are not currently users on the Zendesk side, you will need to add a condition to do something else with those scenarios.

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