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English language package not found by OCR wait for text action

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Posted on by Community Power Pla... Microsoft Employee

Hello,

I've been receiving an error stating I don't have the English package installed even tho i have it, and placed first. The OCR action "Waiting for text on screen" is also set to English. So far I've tried the complete flow on one PC and it works just fine, while on this one I'm working on, it doesn't. Could I be missing something? Could it be something broken with recent updates?

P.s. Also notice how in the error message bellow, when they state the currently installed packages are, it's empty?

"Problem while executing action 'TextOnScreenToAppearWithWindowsOcr'. Language 'English' isn't installed in Windows, add the language pack on the machine. The languages currently installed are: and can be used with Windows OCR

Microsoft.Flow.RPA.Desktop.Modules.SDK.ActionException: Language 'English' isn't installed in Windows, add the language pack on the machine. The languages currently installed are: and can be used with Windows OCR
   at Microsoft.Flow.RPA.Desktop.Modules.OCR.Actions.TextOnScreenActionBase.TextExistsOnScreen()
   at Microsoft.Flow.RPA.Desktop.Modules.OCR.Actions.WaitTextOnScreenAction.Execute(ActionContext context)
   at Microsoft.Flow.RPA.Desktop.Robin.Engine.Execution.ActionRunner.Run(IActionStatement statement, Dictionary`2 inputArguments, Dictionary`2 outputArguments)"

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Power Automate Desktop

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Community Power Pla... Microsoft Employee on at

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By adding Basic Typing to the language pack i had downloaded, automate was finally able to recognize it. I did have an issue downloading it due to some policy but after playing with WUserver in regedit, I was able to fix everything.

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joergh 46 on at

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Hello hab1b1 ,
I find this topic very interesting, do you have any sources for me?

I haven't found anything helpful on the internet to troubleshoot and understand the problem.

Thank you for your Time 🙂

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Community Power Pla... Microsoft Employee on at

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The OCR action looks for a *complete* language package to be installed on the PC. As you can see in the pictures below, basic typing is required to have a complete language set recognized by PAD. Sometimes, when you install a new language, the basic typing gets blocked by either a firewall or some group policy.

In my case it was a group policy so, with the help of my company's technical support, we turned it off and changed the value of windows update in services (google how to turn windows update service on or off)

Hope that helps. Good luck

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