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Community site session details

Session Id : e7ZK+P317wjiKVBOyopzjG
Copilot Studio - General
Unanswered

Sorry, you don't have access to talk with the bot

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Posted on 9 Nov 2020 15:16:49 by

Employees in my company are unable to engage with the chatbot. They receive this error message in the chat window "Sorry, you don't have access to talk with the bot". Please help

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  • micchow Profile Picture
    on 09 Nov 2020 at 19:00:53
    Re: Sorry, you don't have access to talk with the bot

    @Anonymous , you will need to submit the bot for your organization's admin to approve if the bot is intended for everyone in your organization to use it from the app store.

     

    If you are sharing the bot via a link and want everyone in your organization to use the bot, only user with access to the bot can use it via the link.  Please go to configure -> security -> access and set the setting to everyone in my organization.  Remember to publish your bot after making the change for the access setting to apply. 

     

    Please let us know if the issue still persists.  

  • cabata Profile Picture
    314 Most Valuable Professional on 09 Nov 2020 at 16:17:20
    Re: Sorry, you don't have access to talk with the bot

    hi @Anonymous   friend you need to go to Teams admin and then allow the Bot to publish.

     

    1.- go to teams admin as admin account https://admin.teams.microsoft.com/

    2.- follow the image steps.

    tesm.PNG

  • Community Power Platform Member Profile Picture
    on 09 Nov 2020 at 15:46:56
    Re: Sorry, you don't have access to talk with the bot

    I tried those and the issue still persist. 

  • CU22081450-0 Profile Picture
    Most Valuable Professional on 09 Nov 2020 at 15:21:54
    Re: Sorry, you don't have access to talk with the bot

    Hi @Anonymous ,

     

    We already have the same topic here: https://powerusers.microsoft.com/t5/Bot-Administration/User-can-t-talk-to-bot/m-p/738813

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