Unanswered

Freshdesk Connector -when a ticket is created Bad Request Error

(0) Share

Report

Posted on by rojo

Hi, I getting the following error when setting up a new flow for "When a ticket is created" :

"description": "Validation failed",
"errors": [
{
"field": "updated_since",
"message": "It should be a valid date in the 'combined date and time ISO8601' format",
"code": "invalid_value" .

I have seen this mentioned before in other posts in relation to Excel, but this seems to be directly related to freshdesk connector, it my case , it never gets to the point of creating a new record in dynamics

Categories:

Building flows

I have the same question (0)

All responses (3)

Answers (1)

v-bacao-msft on at

Like (0)

Report

Hi @rojo ,

Could you share a screenshot of the Flow configuration?

It seems that the format of the date you configured is invalid, you can try to use the formatDateTime() function to format it.

Please provide more details so that we can provide a suitable workaround.

Best Regards,

Was this reply helpful? Yes No
Verified answer

rojo 22 on at

Like (0)

Report

Hi there,

Thank you for this, I seem to have got around the problem by not using the template and just starting from a blank automatic flow. Perhaps the template held setting that weren't relative to the instance of resh desk that I was using

Thanks for this Barry

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

Hello,
I have encountered the same issue. Which template have you used?
Thank you for the help.

Regards, Tomas

Was this reply helpful? Yes No