Approvals delayed during the weekend

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Posted on by Misa

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Hello all.

Hope everyone is safe and healthy.

I am trying to think what the best approach for this would be. I have an flow that does automatic approvals. What happens is that an approval is sent to be reviewed. The approval has 2 buttons. One to Deny and the other is to send the request to be reviewed for an Exception. If nothing is done, the approval is set to timeout (3 hrs) and the request goes through and sends out the approval information. If the Exception button is hit it the request goes through another series of approvals. The 1st level of these are also set to timeout. The timeout feature is used to send the request to the backup. The deny button sends an email stating that the request is denied and then terminates.

For the 1st approval and the exceptions review (which also have approvals set to time out) is it possible to delay the timeout if it is outside of business hours/days?

Thank you all.

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Building flows

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ChristianAbata 8,953 Most Valuable Professional on at

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@Misa sure you can create a list with your available business hours and then you can compare if the time out is in your outside of business hours then do something. For the days of could be a good idea to get this from a days of report.

In many orgs I saw that the people needs to send a form to get the vacations so days of, thats the info you need. In office 365 there are no way to know that becouse the users normally add a reply message but its not a stored value.

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v-alzhan-msft on at

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Hi @Misa ,

Could you please share a screenshot of your flow?

How do you set the timeout for the approval currently?

I suggest that you could check for the day when the approval starts, and you could start different approval for different day, and set the timeout time for each approval.

Best regards,

Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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Misa 248 on at

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@v-alzhan-msft @ChristianAbata

Good morning and thank you.

Alice yes i have set the timeout for 3 hrs (PT3H) in the Settings for the Approval request.

and as always, thank you again.

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v-alzhan-msft on at

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Hi @Misa ,

Have your problem been solved now? If yes, please go ahead and mark the post as solved by clicking “Accept as Solution” so that this thread will be marked for other users to easily identify!

Best Regards,

Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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