Power Platform Community Forum Thread Details

In our PowerApps project, we have multiple screens, each featuring a Copilot icon at the top. Clicking this icon opens an interface where users can interact with the chatbot. However, if a user navigates to a different screen while using the chatbot, the chatbot gets refreshed, and all previous chat history is lost. The chatbot resets, forcing the user to start over from the beginning.

What modifications can we implement to ensure that the chatbot continues functioning without refreshing or resetting to its initial state when the user navigates to another screen?

Categories:

Building Power Apps

Create a global variable called gblChatHistory to store the chatbot's conversation history.
Update the chatbot's functionality to append new messages to gblChatHistory instead of local variables.
Use a collection called colChatHistory to store structured data for messages, including user input and bot responses.
Ensure that each new message (both user and bot) is added to colChatHistory using the Collect function.
Add the chatbot interface as a reusable component so it can be embedded on multiple screens.
Pass colChatHistory as an input property to the chatbot component to make it consistent across screens.
Use the OnVisible property of each screen to reload the conversation history from gblChatHistory into colChatHistory.
Use the OnHidden property of each screen to save colChatHistory back into gblChatHistory to ensure continuity.
Set a global variable like gblShowChatbot to manage the chatbot's visibility, ensuring it remains open even if users switch screens.
Test the implementation by navigating across screens and verifying that the chat history and chatbot state are retained.