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When keyword is mentioned in Teams channel error

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Posted on by Rokelso

I've successfully built a flow so that when a specific keyword is mentioned in a teams channel, it takes one sharepoint folder and copies it to another specific folder.

However, I'm receiving the below error when I duplicate the first flow but change the keyword required and destination folder. The triggers and actions remain the same. I've added XX wherever any user IDs appear.

Error Details:

Action 'When_keywords_are_mentioned' failed

Unable to parse response JObject:{
"responses": [
{
"id": "0",
"status": 403,
"headers": {
"Cache-Control": "no-cache",
"Content-Type": "application/json"
},
"body": {
"error": {
"code": "ExtensionError",
"message": "Operation: Create; Exception: [Status Code: Forbidden; Reason: User 'XX' has reached its limit of '1' 'teams/XX /channels/19:XX@thread.skype/messages?$search=Partners' subscription on tenant 'XX'.]",
"innerError": {
"request-id": "",
"client-request-id": ""
}
}
}
}
]
}

My hunch is that it is only going to allow one flow like this per teams channel and not have multiple ones directed towards it.

Thanks for taking a look and if screenshots would help visualize this further please let me know.

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Using flows

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Expiscornovus 33,195 Most Valuable Professional on at

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Hi @Rokelso,

I have seen a couple of questions about this:

https://docs.microsoft.com/en-us/answers/questions/149784/subscription-has-reached-its-limit-of-39139-39chat.html

https://docs.microsoft.com/en-us/answers/questions/172355/notification-subscription-has-reached-its-limit-of.html

It does look a lot like a user limitation. Have you tried using a different user account for the connection of your trigger action?

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Rokelso 6 on at

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Hi @Expiscornovus, thanks for the response and the links. If I understand you correctly, you're suggesting that I have someone else trigger the flow to see if it works?

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Expiscornovus 33,195 Most Valuable Professional on at

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Hi @Rokelso,

I mean using a different account for the connection of the action/subscription of the event.

Can you try and use a difference account for the connection reference of that action in your duplicate flow?

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Rokelso 6 on at

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Hi @Expiscornovus , apologies for the delayed reply, was out for the long weekend in the US. I attempted to use the different connections and it worked when I added a second but when I used a third, the same issue occurred. I've decided to create a workaround using email triggers instead as I think I may be asking something of these triggers that they weren't designed for.

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