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Copilot Studio/PVA - Can we capture CSAT feedback card details?

Posted on by 82

Hi Team,

 

Is it possible to get the rating details selected from the CSAT feedback card in copilot studio in the log analytics?

MariamPaulachan_0-1700550412077.png

 

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  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Copilot Studio/PVA - Can we capture CSAT feedback card details?

    Can you share what you see? 

    Are your sessions Engaged?

  • MariamPaulachan Profile Picture
    MariamPaulachan 82 on at
    Re: Copilot Studio/PVA - Can we capture CSAT feedback card details?

    Thanks @HenryJammes  for the confirmation on the feedback table. Regarding analytics, I have deployed and tested in custom website, still could not find any data.

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Copilot Studio/PVA - Can we capture CSAT feedback card details?

    Hi @MariamPaulachan 

     

    The feedback table in Dataverse dates back from the Dynamics CRM days and has nothing to do with your chatbot.

    Conversations from the test pane are not taken into account for analytics.

    Can you try from the demo website or from a different channel?

     

    henry 

  • MariamPaulachan Profile Picture
    MariamPaulachan 82 on at
    Re: Copilot Studio/PVA - Can we capture CSAT feedback card details?

    Thanks @HenryJammes . 

     

    In addition to this, I noticed that in Data verse, there is a table for feedback, but it is not capturing any data, also in the analytics customer satisfaction tab does not show any data even after testing feedback multiple times. Is there anything I should enable from my end in order to capture the same?

     

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Copilot Studio/PVA - Can we capture CSAT feedback card details?

    If you base your analytics on top of the ConversationTranscript table data in Dataverse, the CSAT score is captured in the CSATSurveyResponse property. 

    https://learn.microsoft.com/en-us/microsoft-copilot-studio/analytics-sessions-transcripts#content-field 

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