Hello,
I have an approval flow which escalates to the next level manager when the initial approval times out. If neither of the approvers respond within the given time period, an email is sent to the initiator to inform them the approval request has not been completed and subsequently updates the status of a sharepooint list to 'Cancelled'.
The approvers will have the approval email in their inbox and eventhough the approval has timed out, they are still able to select an action (Approve or Reject). When they do this after the timeout period, the email respoonse they receive implies that they have either approved or rejected the request. However, the status in the sharepoint list will remain 'Cancelled' (which is the outcome i want).
What i would like to know is how I can build in a step which notifies the approver that the request is no longer active as the request has been escalated or cancelled due to timeout when they respond to the approval request email after the time out period?
Here is my flow as it stands
Thank you in advance.
