Hi All,
I created a recurring flow that checks if a support ticket is assigned within an hour. I can send to email, text via phone#@carrier.com, and send a chat to a team channel.
All works as expected.
Does anyone know how to tag a user when the chat item is created? Is there an HTML representation of @<user>?
When you are typing a conversion you can tag users with @<username> and that person will get an alert they have a new chat.
I added @<user> in the body of the message, but all it did was add @<user> it did not convert it to the username like when you are typing in the chat window, and did not show that I had a message waiting.
TIA,
Joe