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Power Platform Community / Forums / Power Automate / Power Automate trigger...
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Power Automate trigger issue

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Posted on by 12

Hello Folks,

 

Would it be possible to assist me with the following topic? Overall I've built a flow that is triggered when a new email arrives, then trims() and parse the content, and re-sends it with already formatted content. There are a lot of daily emails that should be modified. Each email is stored in a specific folder in the shared mailbox. The main issue here is that that connector that I'm using is my personal mailbox, but I want to trigger it from a shared mailbox to which I have access. Unfortunately, if I'm using "When a new email arrives in a shared mailbox" it doesn't work and the flow cannot be triggered.

 

High-level overview of the flow is:

 

 When a new email arrives it amend the raw content in which the original email notification arrives, then format it and send the already formatted content as a modified notification in my shared mailbox.

 

- I have full access to the shared mailbox + send as

- The formatting of the content is based on HTML to text conversion + "compose" operators and text functions.

- The filtration of the email that triggers the flow is based on subject keywords a + TO and FROM.

 

The main goal to achieve is to make the flow operational from the shared mailbox, not my personal one.

 

Thank you in advance!

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  • Verified answer
    v-jefferni Profile Picture
    on at

    Hi @BorislavB ,

     

    I have found limitations for this trigger in below doc:

    https://docs.microsoft.com/en-us/connectors/office365/#known-issues-and-limitations-with-triggers

     

    Trigger limitation for shared mailboxes When a new email arrives in a shared mailbox (V2) The trigger won't work in cases of user-to-user shared mailboxes unless one of the users has full access to the other mailbox (which includes more permissions than just sending emails).

     

    Please check if this is the reason of trigger not working. You can also raise a ticket on the support page:

    https://admin.powerplatform.microsoft.com/support

     

    Hope this helps.

     

    Best regards,

    Community Support Team _ Jeffer Ni
    If this post helps, then please consider Accept it as the solution to help the other members find it.

  • BorislavB Profile Picture
    12 on at

    Hello @v-jefferni,

     

    Sorry for the late reply and thank you for the heads up!

     

    I don't know how but the trigger started to work on its own without any further intervention made by me.

     

    I will close the topic.

     

    Stay safe and thank you for the collaboration!

     

    Best regards,

     

    B.Borisov

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