Second user not receiving notifications

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Posted on by robmays

we have added a second user to omnichannel with the same permissions as the first user. The first user we setup is working fine and the Launch presence dialog is showing a green tick, but the second user is just showing a question mark. Any ideas on what we have missed. All licences are valid too for each user? omni channel admin app both users are the same too.

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CU22081450-0 Most Valuable Professional on at

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Re: Second user not receiving notifications

Hi @robmays ,

I recommend you to post your question inside the Dynamics 365 community because your issue is inside the Omnichannel tool, the users can help you better.

https://community.dynamics.com/365/customerservice/f/dynamics-365-for-customer-service-forum