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Copilot Studio - General

Second user not receiving notifications

Posted on by 41

we have added a second user to omnichannel with the same permissions as the first user. The first user we setup is working fine and the Launch presence dialog is showing a green tick, but the second user is just showing a question mark. Any ideas on what we have missed. All licences are valid too for each user? omni channel admin app both users are the same too.

  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Second user not receiving notifications

    Hi @robmays ,


    I recommend you to post your question inside the Dynamics 365 community because your issue is inside the Omnichannel tool, the users can help you better.

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