Bot Avatar and User Avatar images not working

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Posted on 26 Aug 2020 05:06:49 by Community Power Pla...

Hi,

Bot and User Avatar images are not working. Does anybody know how to fix this?

Please refer to the below code and snapshot

<!DOCTYPE html>
<html>
<head>
 <title>Contoso Sample Web Chat</title>
 <!-- This styling is for the canvas demonstration purposes. It is recommended
that style is moved to separate file for organization in larger projects -->
 <style>
 html, body {
 height: 100%;
 }
 body {
 margin: 0;
 }
 h1 {
 font-size: 16px;
 font-family: Segoe UI;
 line-height: 20px;
 color: whitesmoke;
 display: table-cell;
 padding: 13px 0px 0px 20px;
 }
 #heading {
 background-color: black;
 height: 50px;
 }
 .main {
 margin: 18px;
 border-radius: 4px;
 }

 div[role="form"]{
 background-color: black;
 }
 #webchat {
 position: fixed;
 height: calc(100% - 50px);
 width: 100%;
 top: 50px;
 overflow: hidden;
 }
 </style>
</head>
<body>
 <div>
 <div id="heading">

 <!-- Change the h1 text to change the bot name -->
 <h1>Contoso Bot Name</h1>

 </div>
 <div id="webchat" role="main"></div>
 </div>
 <script src="https://cdn.botframework.com/botframework-webchat/latest/webchat.js"></script>
 <script>
 const styleOptions = {
 botAvatarImage:'https://image.flaticon.com/icons/svg/639/639365.svg',
 userAvatarImage: 'https://image.flaticon.com/icons/svg/189/189093.svg',
 // Add styleOptions to customize web chat canvas
 hideUploadButton: true
 };

 // Add your BOT ID below
 var BOT_ID = "ABC";

 var theURL = "https://powerva.microsoft.com/api/botmanagement/v1/directline/directlinetoken?botId=" + BOT_ID;

 fetch(theURL)
 .then(response => response.json())
 .then(conversationInfo => {
 window.WebChat.renderWebChat(
 {
 directLine: window.WebChat.createDirectLine({
 token: conversationInfo.token,
 }),
 styleOptions
 },
 document.getElementById('webchat')
 );
 })
 .catch(err => console.error("An error occurred: " + err));
 </script>
 </body>
</html>

Regards,

Hemanth

Categories:

General

All responses (4)

Answers (1)

Community Power Pla... on 27 Aug 2020 at 14:59:22

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Re: Bot Avatar and User Avatar images not working

Hi @renatoromao ,

That's awesome. It's working now. Thanks.

Regards,
Hemanth
Verified answer

CU22081450-0 Most Valuable Professional on 27 Aug 2020 at 14:39:49

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Re: Bot Avatar and User Avatar images not working

Hi @Anonymous ,

I will send the feedback to Microsoft, but you can fix using this code:

const styleOptions = {
botAvatarInitials: 'BT',
accent: '#00809d',
botAvatarBackgroundColor: "#FFFFFF",
botAvatarImage: 'https://image.flaticon.com/icons/svg/639/639365.svg',
hideUploadButton: true,
};
Community Power Pla... on 27 Aug 2020 at 14:21:23

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Re: Bot Avatar and User Avatar images not working

Hi @renatoromao

I have published the chatbot and the images on the website and it's not working but i see the botAvatarInitials and userAvatarInitials are working.
The code that i have added as the example in this blog is the basic example that is provided on the PVA blog URL:https://powervirtualagents.microsoft.com/en-us/blog/change-your-power-virtual-agents-default-canvas-bot-icon-and-name/

Please check. I don't see that botAvatarImage and userAvatarImage are not working. Please try the example code provided in your instance or http://jsfiddle.net/

Regards,
Hemanth
CU22081450-0 Most Valuable Professional on 27 Aug 2020 at 13:48:33

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Re: Bot Avatar and User Avatar images not working

Hi @Anonymous ,

Maybe you chatbot are getting error to use the external image.

Try to download the image and publish it into your website (the same that you publish the chatbot) and reference the botAvatarImage and userAvatarImage using your website.