User unable to start flow

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Posted on by n1112997NX

Hi.

We use flows for loads of stuff but I've just discovered a user who can't trigger them at all. This would be a E3 licensed user on a sharepoint list item.

The flow itself works fine for all users but for one user it won't authenticate and has a blue spinning wheel like below.

Any ideas what causing this? Don't think it's machine specific as have tried it on his machine and having him logging into my laptop. His licences are:

Office 365 E3 , Microsoft Power Automate Free , Power BI (free) , Windows 10/11 Enterprise E3 VDA , Microsoft Defender for Endpoint P1 , Dynamics 365 Business Central Team Members , Enterprise Mobility + Security E3

Many thanks in advance

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JakubKolacek 19 on at

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Re: User unable to start flow

Hi,
this issue is already discussed here: https://powerusers.microsoft.com/t5/Using-Flows/Flow-launch-panel-doesn-t-load/td-p/392328

So the affected user should log on https://make.powerautomate.com and this should solve the issue. Other user also reported that it has been caused by Power Automate Pro Trial license which needed to be removed in order for it to work. But that shouldn't be your case.