Power Platform Community Forum Thread Details

Hello,

I’m currently working with Power Automate and DocuSign to send and track contract envelopes.

I have a flow in Power Automate that successfully sends documents for signing via DocuSign.
I also have a second flow with the trigger “When an envelope status changes (V3)” set to envelope-completed to automatically save the signed contracts.

The issue is that this second flow never triggers. I receive the following error: "This Account lacks sufficient permissions. Connect not enabled for account."

However, I have already:

Confirmed that my account has Admin privileges in DocuSign (I can access the Admin panel).
Deleted and recreated the DocuSign connection in Power Automate.
Verified that the connection shows as active and is correctly linked to my account.

Despite this, the trigger still fails to recognize the completed envelopes.

Question:

Do I need any additional permissions (such as API access or Connect configuration) even though I am an Admin?
Is there any additional step to ensure the DocuSign connector can listen to envelope events?

Any guidance or best practices to resolve this issue would be greatly appreciated.

Thanks in advance!

Categories:

Using connectors