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Redirect email in Flow

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Posted on by ErlendM

We are moving to Echange Online and have an onprem Notes-based legacy application that analyzes incoming emails coming to a spesific mailbox, then redirects the email untouched to different mailboxes based on several conditions in the mail body.

We have tried to replicate this in Flow, but it seems that Flow lacks the ability to redirect an email without altering the From-field. It can forward - but we need to preserve the original mail-header, especially the from-field.

Does anyone know if this is possible to achieve, or if this function in Flow is something that is requested by others?

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v-bacao-msft Microsoft Employee on at

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Hi @ErlendM,

I'm afraid the function that redirecting an email without altering the From-field is not supported in Microsoft flow currently.
You could post your idea in the Flow Ideas forum, so it might be considered for future releases.
https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

Best Regards,
Barry

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crazyskillet 24 on at

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Did you ever getting this working or find a workaround for this?

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VictorIvanidze 13,081 on at

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It looks like a transport rule will do that.

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crazyskillet 24 on at

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Yeah, I can do it in a mail flow rule, but it seems really weird I can't do it in a Power Automate flow rule. I need to make a call-out before I decide if I need to redirect it. That's why I need it in Power Automate since I can't do a call out in a mail flow rule.

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VictorIvanidze 13,081 on at

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Hi @crazyskillet,

what's "call-out"? Could you please describe your task in details?

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crazyskillet 24 on at

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I'm making an API call-out to a database to see if a record exists. If it does I need to move the email message to a different mailbox.

Is it possible to maybe flag the email or move it to a folder, and then run a mailbox rule on that folder or for that flag and then redirect it that way?

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VictorIvanidze 13,081 on at

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And you're running Exchange online, not Exchange on-premise, correct?

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crazyskillet 24 on at

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Correct. We had on-premise, but now we are moving to Exchange online, and I am supposed to figure out how to get this to work with Exchange online.

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VictorIvanidze 13,081 on at

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I see the following possible way:
1) first transport rule selects the messages that have to be analyzed and executes "Forward the message for approval to..." a shared mailbox action
2) a flow linked with the shared mailbox analyzes the messages and mark somehow those that have to be redirected
3) second transport rule redirects the marked messages

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crazyskillet 24 on at

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2 questions:

1. How could I flag it?
2. How do you run transport rules a second time?

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