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How to dynamically set the sender of an email within a flow

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Posted on by iKettle

Hey Guys, I have a flow which is using the dataverse table called NPS which when an item is created and a condition is met, it needs to email the client the details and a link to the app and update that item as Email Sent Status and then also it sends an adaptive card to the client also. The NPS table records are created in another app within another team by 8 different users within that team. The issue that I have is since I have created the flow and I am using my connection (my email address), the from sender is always me, both in the email and the adaptive card, but I want to have the from sender become dynamic (as I have the email address of the users who submitted it to the NPS table). I have tried to change the from Sender with mail V2 but I get the Error that I'm unauthorised to send email from someone else email. How can I over come this issue so that when the email and the adaptive card is send its sent from the user email who sent the record to the NPS table?

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grantjenkins 11,063 Moderator on at

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I don't think this is possible unless you have Send as permissions on each of the user's mailboxes which you likely won't have (shouldn't have).

For the email you're sending out you could send from a shared mailbox and have replies go back into there - so at least it's not being sent from yourself. You'll still need Send as permissions on the shared mailbox.

I'm not sure about the Adaptive cards though. I think this will always send as yourself. What action are you using to send out the Adaptive cards?

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iKettle 91 on at

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The action is post an adaptive card and waiting for a response. I'm gonna try maybe setting up shared mailbox. But I'm not to sure if I could use the group teams mailbox? Because if I try and add a connection using that email address it does not recognise it. Also how would I setup this in the flow to send the emails with? Would I still use mail v2 or is there another option?

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grantjenkins 11,063 Moderator on at

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There is an action called Send an email from a shared mailbox (V2) which you would use to send from a mailbox.

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iKettle 91 on at

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Thanks @grantjenkins , what I figured out is that I dont have admin right, so I have to request that the Sent From is updated to the users emails in the app sending the data to the NPS table. Else as you rightly said, this will not work.

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