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Power Platform Community / Forums / Power Automate / Connection not found. ...
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Connection not found. Please create a new connection and change your application to use the new connection.

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Posted on by Microsoft Employee

Hi, 

 

I don't know why I am getting this error.

 

tiemo_123_1-1627390695563.png

 

Can someone help me?

 

 

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  • Ellis Karim Profile Picture
    11,931 Super User 2026 Season 1 on at

    Try: Check your connections, and add or modify if needed:

    ekarim2020_0-1627394170706.png

    Ellis

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Hi @ekarim2020 ,

     

    I have tried to do this however it I still have an error. For some reason it says invalid connection despite the fact that this is my correct email?

     

    tiemo_123_0-1627408456939.png

     

     

  • Ellis Karim Profile Picture
    11,931 Super User 2026 Season 1 on at

    Can you delete the connection and then add a new connection?

    You can see all the connections for the flow on the details screen:

    ekarim2020_4-1627411797912.png

    Can you also try deleting the send mail action and then re-adding it

     

    The connections in use by Apps and Flows can also be found here:

    ekarim2020_0-1627410537874.pngChoose a connection, then click ... , then select Details:

    ekarim2020_3-1627411475968.png

    Click Flows using this connection are then listed:

    ekarim2020_2-1627411028080.png

    If the connection is working for other flows and apps, then the issue is likely to be with the current flow.

    However, it is usually far quicker to delete the action and re-create it, or start again and create a new flow if it's a short flow, or to use a new copy of the flow using Save As than trying to figure out what's gone wrong.

    Ellis

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Hi @ekarim2020 ,

     

    I have deleted Office 365 Outlook from the connections.

     

    tiemo_123_0-1627460503648.png

     

    Then added the Office 365 connector. However I still get this error.

     

    tiemo_123_1-1627461020824.png

     

    😞

  • Ellis Karim Profile Picture
    11,931 Super User 2026 Season 1 on at

    For your flow, I would expect to see the "When an item is created" to be the trigger followed by the Send an email action. Can you try the following flow with just two actions:

    ekarim2020_2-1627462130374.png

     And as another test, can you create a new flow and test the Send an email (V2) connector:

    ekarim2020_0-1627461566525.png

    Ellis

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Hi @ekarim2020 ,

     

    I have tried to do this but still I get this error.

     

    tiemo_123_0-1627464783394.png

     

  • Ellis Karim Profile Picture
    11,931 Super User 2026 Season 1 on at

    This error message seems to be more meaningful than the last one.

    For the above flow (Manual Trigger, Send Mail),   can you click on the "..." in left and check the connection:

    ekarim2020_0-1627465664409.png

    Is there an invalid connection warning displayed?

    Try adding a new connection reference:

    ekarim2020_1-1627466000123.png

    And this time select Use another account, and login with your MS 365 account details:

    ekarim2020_2-1627466327325.png

    Ellis

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Hi @ekarim2020 ,

     

    I followed and added the new connection. However this is is what is displayed.

     

    tiemo_123_0-1627471072611.png

     

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Also these buttons do not work, and they don't navigate to anything.

     

    tiemo_123_0-1627475139787.png

     

  • Ellis Karim Profile Picture
    11,931 Super User 2026 Season 1 on at

    That's very odd.

    (1) Can you try a different browser? This is to eliminate any browser related issues - if any.  Try editing and running the flow.

    (2) Provide a screen shot of the flow's Details screen:

    ekarim2020_1-1627485334886.png

    Ellis

     

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