Hi all! It has been extremely unintuitive to create a simple helpdesk workflow in teams.
I only need an automated workflow (similar to what I had in Slack) where the user flow is the followimg:
1. A stakeholder can go to a specific channel in teams
2. They can select from three options:
- Submit Issue
- Submit Question
- Submit Request
3. It creates a message with the following details in the desired channel
- Request Type
- Summary
- Details
- Severity (high, medium, low)
- Priority (urgent, there is runway, not urgent)
- Attachments (optional)
4. The support team can use emojis to notate progress
- 'eyeball' for acknowledgement
- 'loading circle' for in progress
- 'check mark' for done
5. Support team can trigger a ticket in Jira (nice to have)
That is basically it! I have had absolutely no luck trying to figure this out on my own and could use help. Thank you!
