Attended automation in a contact center environment

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Hi Guys,

I am new to Power automate and I am from UiPath and Pega RPA background. I would like to know how to deploy a solution as attended automation in a contact center environment with Power automate.For example, let say an attended flow is triggered when Office 365 receives an email with a particular subject. I have downloaded the zip file of the solution from my development environment.What is the way I can deploy it in the client environment? Lets say I have 50 staff in the call center. Do I have to configure the 365 connector 50 times on each machine?

Cheers,

Asiri

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v-bacao-msft on at

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Re: Attended automation in a contact center environment

Hi @Anonymous ,

I’m afraid yes, the connection is created based on a personal account, so if users need to configure their own Flow, they need to use their account to create the connection.

You can consider sharing this template with the corresponding users and let them import it by themselves so that they can configure the connection themselves.

Best Regards,