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How can i get my copilot to do this through studio?

Posted on 28 Nov 2024 09:40:59 by 2

Hi all,

I need help understanding how to set up a specific feature in Copilot Studio. Here’s what I want to achieve:

  1. Ask a Question: I want my Copilot to ask the user a question and have them respond in their own words.
  2. Match the Response: I want Copilot to compare the user's response to a list of five summarized answers from a knowledge article. To clarify - The users input (in their own words) will not exactly match the five summarised answers. I would like the copilot to work it out.
  3. Confirm Understanding: Based on the comparison, I want Copilot to confirm back to the user what it believes they are saying.

I'm struggling with how to implement this in Copilot Studio and would appreciate any guidance.

 

Thank you!

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  • Suggested answer
    Artur Stepniak Profile Picture
    Artur Stepniak 122 on 28 Nov 2024 at 10:16:05
    How can i get my copilot to do this through studio?
    Yep, you're doing it correctly. :-)
  • Harish Purohit Profile Picture
    Harish Purohit 9 on 28 Nov 2024 at 10:05:54
    How can i get my copilot to do this through studio?
    Create a topic and select "Ask a Question " option
  • Suggested answer
    Artur Stepniak Profile Picture
    Artur Stepniak 122 on 28 Nov 2024 at 10:05:36
    How can i get my copilot to do this through studio?
    Hello,
     
    there are currently two options you can test out:
    1. Use Generative orchestration (https://learn.microsoft.com/en-us/microsoft-copilot-studio/advanced-generative-actions) - that way you'd speak with a chatbot like with chatGPT and you can try to instruct it in the system prompt to perform like that and use topics to ask a question.
     
    2. Use classic approach - that way you need to define a topic with trigger phrases, so that it'll run when someone tells a word or a phrase and implement the logic like: question, comparison of user's response etc.
     
    For overall guidance on how to create topics and what you can use, you can check out docs: https://learn.microsoft.com/en-us/microsoft-copilot-studio/nlu-authoring.
     
    Worth to note: the first approach is still in preview. :-)
     
     
    In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.
     
    Best regards,
     
    Artur Stepniak

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