Emails at the end of a workflow are sent twice

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Posted on by Tobias_S

Hello Community,

I created the following workflow to be notified of new, changed, and deleted calendar entries.

Some of the e-mails come out twice (e.g. when creating an entry at 12:39):

What is the cause here? How do I disable duplicate emails?

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Using flows

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Mira Ghaly 11,413 Moderator on at

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@Tobias_S
Did you check the flow history around this time, can you check if there is 2 triggered runs for the same calendar item?

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manuelstgomes 6,625 on at

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Hi @Tobias_S

The reason could be that a person can create an email (the Power Automate is triggered and sends you an email) and then does a minor change to the event (the Power Automate is triggered and sends you the second event).

Are the emails that are being sent for similar operations, for example, create the same event twice?

Can you please check if and let me know if you have any questions?

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If you like my response, please give it a Thumbs Up.

Cheers
Manuel

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Tobias_S 93 on at

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@Mira_Ghalyand @manuelstgomes

first of all: THANK YOU for your fast replies.

I did a copy of one Outlook Item to another day, so there was no change instead of the copy procedure. But you were right: there are (somehow) two events created in the log file for the same action:

To answer your question: same copy-paste item (similar operation) but two actions were triggered.

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Mira Ghaly 11,413 Moderator on at

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@Tobias_S
I have made a test at my side and copy and paste sent only once on Copy and paste action,
Can you check the outputs of the 2 runs to make sure it is the same item.

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Tobias_S 93 on at

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@Mira_GhalyI did as proposed, please find the outputs below: One "Test", one "Test" have been created. Both of them caused 2 mails (each).

The log shows

And the workflow "debug" content shows:

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Verified answer

PauloFigueiredo 7 on at

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Problem is not on the send action is on the trigger. try opening the configurations and setting a higher interval on the retry option set the interval to a few seconds should be enough. (i have made it 30 seconds as my flow is very sporadic, you can play a little with numbers to see what works better for you.
Hope that helps

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