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Desktop Flow initialization failed

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Posted on by Sonu123

Hello, community!

I've created a desktop flow that includes a Custom form. When we submit the form, it creates an item and attaches it to a SharePoint list. Once the data is added to the SharePoint list, I intend to send an email to the dealer.

However, I encountered an error when adding the email action 'Send an email (v2)' in the desktop flow. The error message states: "An error occurred while running the flow. Restart the flow designer and try again." Subsequently, when I close the flow and attempt to edit it, I receive the following error: "Flow initialization failed. Please ensure there is an active internet connection and contact your administrator."

Interestingly, I created a new flow and successfully added actions up to the point of attaching a file. However, when I added the email action, I encountered the same set of errors.

@RezaDorrani

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Power Automate Desktop

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Nived_Nambiar 18,138 Super User 2026 Season 1 on at

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Hi @Sonu123

Regarding the error Flow initialization failed. Please ensure there is an active internet connection and contact your administrator just check the internet connectivity of your system

Thanks & Regards,
Nived N 🚀

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Agnius Bartninkas Most Valuable Professional on at

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If there were problems with the internet connection, the entire flow would not work, regardless of the actions used.

Do you have a proper connection reference in place for the Office 365 Outlook connector?

Are you able to use any of the other actions in the Office 365 Outlook group?

Can you check with your system administrator on whether or not you have some firewall or other software blocking specific connections/ports in your network?

Are you using the latest version of PAD?

If none of the questions above lead to any substantial findings, I would suggest reporting this as a bug to MS support.

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Sonu123 17 on at

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Hello Nived_Nambiar,
Regarding the internet connection, it is functioning correctly as I am able to use SharePoint actions without any issues. However, when I attempt to add the "Send an email (v2)" action, that's when the error occurs.

Any suggestion?
thanks

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Nived_Nambiar 18,138 Super User 2026 Season 1 on at

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Hi @Sonu123

As @Agnius said, have you checked connection references and see if connections are set up proeprly ?

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