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Good morning,
I have created an app sourcing data from a sharepoint list.
All the people within my organisation can use the app correctly, another user - external to my organisation - has access to the list with his email account but if he try to use the app, he can't see the data there.
Any suggestion?
Thanks
Hi @fabiogiallo ,
So strange about your issue. @BCLS776 has mentioned every aspect of troubleshooting that I can think of, but still cannot find the cause.
So now, for this issue, I would suggest you submit a support ticket for further help.The support engineers there have more experiences and more resources(make remote assistance with you), and maybe some engineers also handled these kind of issues.
https://admin.powerplatform.microsoft.com/support
Hopefully the support team will be able to give you more details on the issue with their telemetry and logs.
Best regards,
Allen
Yes, looks everything all good, i don't understand. Thanks a lot for the effort!
Already there
also diagnostic check
OK, let's dive into the security roles next and see how this external user is being handled. Log in to admin.powerplatform.microsoft.com, select Environments-(your environment)-See all Security Roles. Choose the Basic User role and see if your user shows up there. If not, add them. That user should be showing up with a username that includes #EXT# to indicate they are external to the tenant.
I have check on azure portal and the licence is already applied to him as user.
Also he has the same permission I have on the siteone SP list, can't see any difference.
Your user may need a Power Apps licence associated with the @sitetwo.com tenant for this app to work correctly. Can you try provisioning a licence from that tenant (at least temporarily) to see if that works?
Also, it is very possible as an external user on the @siteone.com tenant, this user has different privileges than your other users.
No error message, he can open the app but data not showing up.
Here is the situation:
SP source list is on siteone.
Powerapp created on sitetwo.
All the users are using the app with account connection @siteone
The person who can't see the data has not a @siteone.com account, so he is using @sitetwo.com account.
He has been given access/permission to the SP list on siteone using his @sitetwo.com account(and he can use the list with no issue), but when he try to use the app to manage the data, the data are not loading.
Could you share any error message this one user receives on running the app? Could you also check to make sure this user is part of the same Office 365 Group and has the same security permissions as the other users of your app?
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