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Session Id : wqba3/9+y/yIKfboY4v/Bf
Copilot Studio - General
Unanswered

ENd of Conversation Topic: CSAT Question - Stars do not color in when customer clicks

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Posted on 9 Oct 2024 20:58:32 by 46
My Customer Service team noted that our Copilot Bot that we built for customer-facing chat has a built-in CSAT question (GREAT) but that when you click on the Stars, they don't light up and you don't really know what you entered (apparently NOT GREAT).
 
I promised I would post and find out if there are any options to stylize or customize the OOB CSAT question on the "End of Conversation" topic.
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    Vinoth Selvam Profile Picture
    1,425 Super User 2025 Season 1 on 10 Oct 2024 at 02:55:17
    ENd of Conversation Topic: CSAT Question - Stars do not color in when customer clicks
     
    Yes the default stars that is available currently, does'nt change color.

    I think the out-of-the-box question does not offer extensive options for styling or customizing the visual elements like adding themes, colors.

    However, we can work around this limitation by creating a custom flow with an Adaptive Card for the CSAT question. 

    • Design the rating scale with custom icons, buttons, or other UI elements.
    • Stylize the card using JSON and define your layout, background, or text formatting.
    • Use custom variables and actions after the rating, such as triggering specific responses or logging the feedback in detail.
     
    Thanks.

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