ENd of Conversation Topic: CSAT Question - Stars do not color in when customer clicks

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Posted on 9 Oct 2024 20:58:32 by ShannonCRM

My Customer Service team noted that our Copilot Bot that we built for customer-facing chat has a built-in CSAT question (GREAT) but that when you click on the Stars, they don't light up and you don't really know what you entered (apparently NOT GREAT).

I promised I would post and find out if there are any options to stylize or customize the OOB CSAT question on the "End of Conversation" topic.

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Vinoth Selvam 1,425 Super User 2025 Season 1 on 10 Oct 2024 at 02:55:17

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ENd of Conversation Topic: CSAT Question - Stars do not color in when customer clicks

Hi ShannonCRM

Yes the default stars that is available currently, does'nt change color.

I think the out-of-the-box question does not offer extensive options for styling or customizing the visual elements like adding themes, colors.

However, we can work around this limitation by creating a custom flow with an Adaptive Card for the CSAT question.

Design the rating scale with custom icons, buttons, or other UI elements.

Stylize the card using JSON and define your layout, background, or text formatting.

Use custom variables and actions after the rating, such as triggering specific responses or logging the feedback in detail.

Thanks.