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Cognito form trigger doesnt work for some entries

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Posted on by Community Power Pla...

I have a Cognito form where its entries are created by a particular flow.
The user is sent the EntryEditLink via email to update the details which include about 15 file upload fields.

A 2nd flow is set to run when the Cognito form entries are updated. The trigger condition is "When a new entry is updated".
I am having an issue with this 2nd flow as it doesn't trigger when some entries are updated.

For some entries, it may trigger when an update is made at this time and may not trigger at another time.

Please assist.

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Business Process Flows

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v-qiaqi@microsoft.com on at

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Re: Cognito form trigger doesnt work for some entries

Hi @Anonymous，

Do you mean that the triggers works unstable?

Not sure how you create your flow, however, I would recommend that log out of your current account and log in again, then check if Flow can be created normally.

In addition, when you create a Flow, please click Skip, and then directly search for the corresponding connector to configure Flow.

This seems to be only a temporary problem. If the problem persists, please let us know.

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Community Power Pla... on at

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Re: Cognito form trigger doesnt work for some entries

The flow is created correctly.
Like I said, the trigger for some entries are working fine.
Even it works fine for some updates and won't trigger for other updates on the same entry.
I noticed recently that the size of the uploaded file affects the trigger.
When the size of the uploaded file exceeds 1M, the trigger doesn't work.

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KelvinPikaPage 8 on at

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Re: Cognito form trigger doesnt work for some entries

@Anonymous so at the end, did you find a solution for this. I am facing the same problem

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