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I am unable to add an email to the FROM line when using the template - Send a customized email to Requestor when a new SharePoint list item is added. How do I do this?

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Posted on by Community Power Pla... Microsoft Employee

I am using the template flow to Send a customized email to Requestor when a new SharePoint list item is added

How do I get the customized email to display in the FROM line an email address I specify?

I have everything working EXCEPT all the emails show as coming from me. I don't want that. I want them to show as coming from an Outlook Email Distribution List (EDL) (ex. DOTDLDTSDTransportationProjectPlats@dot.wi.gov).

Power Automate (PA) doesn't recognize the email listed above when I enter it in the FROM (Send as) line of the Advanced Options of the Send Email section. It does however recognize other Outlook EDLs from my dept.
When I manually enter the email address above, the flow fails, and does not send the requester a confirmation email.
If I enter other Outlook EDLs from my dept. that PA does recognize, the flow still fails, and does not send the requester a confirmation email.

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Using flows

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RobElliott 10,397 Super User 2026 Season 1 on at

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You would need to set up a service account for this as by default the Send an email action sends the email from you as the creator of the email. If you use the Send an email notification action it comes from Microsoft PowerApps and Flow.

Rob
Los Gallardos
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Community Power Pla... Microsoft Employee on at

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Sorry, that does not solve my issue.
I can see the Advanced Options of the Send Email section. I can enter an email address in the FROM line, yet PA removes it everytime after I click SAVE and then open the flow back up in EDIT mode. And the email still shows as coming from me.
It says to use SEND AS or SEND ON BEHALF OF, how do I do that?

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v-litu-msft Microsoft Employee on at

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Hi @Anonymous,

It seems like you post two similar posts, please follow the original post to prevent confusion:

https://powerusers.microsoft.com/t5/Building-Flows/How-do-I-get-an-email-address-that-I-specify-to-display-in-the/td-p/425390

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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