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Power Platform Community / Forums / Power Automate / Getting requester emai...
Power Automate
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Getting requester email of FreshDesk ticket using "Get Ticket" connector

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Hi,

I'm using the "Get Ticket" FreshDesk connector to get information about a FreshDesk Ticket in my Power automate flow. Information about this connector is at https://learn.microsoft.com/en-us/connectors/freshdesk/#get-ticket.

 

This connector takes in a ticket ID and returns a "createticket200response", which has contain the following values: https://learn.microsoft.com/en-us/connectors/freshdesk/#createticket200response

 

I'm looking for the "requester email", but the field that comes closest is the "requester id". I think I can take this field and then find the requester (user) that has this ID. But I can't find a connector that does. The built in Microsoft FreshDesk connectors is only for tickets. I was wondering if you know how to return the "requester email" of the ticket?

 

Jason

 

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