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Sudden error in D365 CRM linked flow

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Posted on by annabelh1

Hi everyone,

I have been running a flow for more than a year now that is triggered when a row (in the lead table) is updated. The flow then adds a new row to the phone call table which is linked to the lead in the trigger - using the lead id. Now this step is causing an error and I can't work out why.

Action 'Add_a_new_row_-_Phone_call_activity' failed: Creating Entity with an invalid parent. Entity: PhoneCall, ReferencingAttribute:regardingobjectid

Is anyone else seeing anything similar? The flow was working fine on Friday, something seems to have changed over the weekend. I have this same sequence running in multiple flows and all are failing.

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Building flows

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Michael E. Gernaey 53,452 Super User 2025 Season 2 on at

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Hi @annabelh1

I notice for some reason there prefix / is missing from phonecalls as the lookup identifier

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annabelh1 25 on at

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Thanks for the suggestion @Michael E. Gernaey - unfortunately it still gives the same error.

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Vejai SH 555 on at

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Hi @annabelh1,

As per your statement, lead is been associated with your newly created phone call activity. If so, then regarding object should contain lead entityname not phonecall.

Thanks.

Vj

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annabelh1 25 on at

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Thank you @vejai! That worked. It's strange how the flows have been running like this for over a year with no issue but I will update them all now.

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