Branching or cascading an approval option within the approval email

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Posted on by Misa

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Hello.

I have an approval that has more than 5 custom responses. Approval, Exception, Denied, Concern for A (for simplicity sake only using letters), Concern for B, Concern for C and Concern for D. Because the approval responses are limited to 5, is it possible to branch/cascade a response within the approval email?

For example:

Approval
Exception
Denied
Concern (so if Concern is chosen, A-D would show)
- Concern for A
- Concern for B
- Concern for C
- Concern for D

If not, do you have any suggestions on a possible solution?

Thank you for your time!!

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Verified answer

tom_riha 9,930 on at

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Re: Branching or cascading an approval option within the approval email

Hello @Misa ,

I don't believe it's possible, the approval email has just a response and comments field. Maybe you could utilize the comment field somehow - ask the user to input a specific value and then process it, but that would probably affect the user-friendliness of the flow.