web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Welcome to the Power Platform Communities
News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Copilot Studio / Unnecessary questions ...
Copilot Studio
Unanswered

Unnecessary questions or utterances in PVA with bot

(0) ShareShare
ReportReport
Posted on by SonalBannagare 17

How to answer irrelevant questions that are asked to bot, for example-

Which city do you reside into?

Categories:
General topics
I have the same question (0)
  • HenryJammes Profile Picture
    HenryJammes Microsoft Employee on at

    Hi @SonalBannagare,

     

    You can use the boost conversations feature to look for answers in your public website or internal SharePoint site.

    https://learn.microsoft.com/en-us/power-virtual-agents/nlu-boost-conversations

     

    Alternatively, you can use and configure the fallback topic (to catch anything not firing a topic).

    https://learn.microsoft.com/en-us/power-virtual-agents/preview/authoring-system-topics#fallback

    Within fallback, you can choose to query other services to look for answers (e.g. Question Answering, Azure OpenAI for a ChatGPT-like experience, etc.) through Power Automate.

     

    Henry

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Welcome to the Power Platform Communities

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Kudos to our 2025 Community Spotlight Honorees

Expanding mentorship, skilling, and AI innovation

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Copilot Studio

#1
sannavajjala87 Profile Picture

sannavajjala87 202 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 194

#3
Valantis Profile Picture

Valantis 156

Last 30 days Overall leaderboard

Featured topics

Announcing the "Microsoft Copilot Studio ❤️ MCP" lab
Block PII/PCI in Copilot Studio agent user prompt

Product updates

Microsoft Power Platform Community release plans