Hi everyone,
Last week Tuesday, everything was working well. I was writing my User Guides and getting screenshots for step by step for the automation and all of a sudden my approvals is no longer going through.
Essentially the Power Automate flow is as follows:
1. When the user submits an MS Forms, the flow will get triggered.
2. The system will identify if its a new submission or a re-submission.
3. Then the Forms information and tracking information will be added onto a SharePoint list.
4. Then if theres an attachment or not that will also be added onto the SharePoint List.
5. A folder for the associated item is also created where you can see the attachments, the reciept the users receive after submitting their requests and any communications until the final status update.
6. An email summarizing user request will be sent to the user.
7. An MS Approvals request is created by the system, it gets sent ONE reviewer who would then choose between Granted, More Information Required and Not Granted (This is where my issue is happening)
8. When the reviewer chooses the outcome, the system will then create a final status update email which would get sent to the user and the reviewer for copy.
9. The date completed will be added onto SharePoint site.
10. The flow is done.
On step 7, an Approvals is sent to the reviewer, the reviewer receives that notification adn they are able to choose the outcome (this is received in both Outlook and Teams). But, Power Automate doesnt seem to be receiving that outcome. The automate is not failing, it is just running.
An example of one of my approvals flow is this:
I tried changing the action from Start and wait for an approval to two separate actions: Create an approval and Wait for an approval; but it's still not working.
Is anyone else having any issues with their Approvals?
