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Get Personalized Data from Customer Voice Survey

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Posted on by wischbone

Hi,

We have customers responding to our customer voice surveys (forms pro). We also have personalized data attached to them. I see there is a flow that gets triggered when a customer responds to a survey. I would like to retrieve that personalized information using flow, grab additional information from CRM then send it to someone. I was hoping that I could use CDS to get a record for the response as the data is there but I am having no luck with this. I believe the personalized data is stored in the context data field. Any ideas how to accomplish this?

Much thanks,

Donald Wisch

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Building flows

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barbarbar 143 on at

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@wischbone hello ,
this is exactly what i'm trying to do now. did you ever find a solution for this ?
thank you

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NishanSingh 24 on at

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You have to parse the json from msfp_embedcontextparameters, a Flow could look like this On Create -> Parse Json with contextdata (translated from german, again logical is msfp_embedcontextparameters) and then you can use the personalized data.

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