Unanswered

Get Personalized Data from Customer Voice Survey

(1) Share

Report

Posted on by wischbone

Hi,

We have customers responding to our customer voice surveys (forms pro). We also have personalized data attached to them. I see there is a flow that gets triggered when a customer responds to a survey. I would like to retrieve that personalized information using flow, grab additional information from CRM then send it to someone. I was hoping that I could use CDS to get a record for the response as the data is there but I am having no luck with this. I believe the personalized data is stored in the context data field. Any ideas how to accomplish this?

Much thanks,

Donald Wisch

Categories:

Building flows

I have the same question (0)

All responses (2)

Answers (0)

barbarbar 143 on at

Like (1)

Report
Copy link

Link copied!

@wischbone hello ,
this is exactly what i'm trying to do now. did you ever find a solution for this ?
thank you

Was this reply helpful? Yes No
NishanSingh 24 on at

Like (0)

Report
Copy link

Link copied!

You have to parse the json from msfp_embedcontextparameters, a Flow could look like this On Create -> Parse Json with contextdata (translated from german, again logical is msfp_embedcontextparameters) and then you can use the personalized data.

Was this reply helpful? Yes No