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Hi, I try to upload a file for the Contact. However it says that file sharing isn't set up and needs to connect to Microsoft Teams. I don't really understand how to do it. Can someone explain it to me?
Hi @NurNina :
Inferring from your screenshot, this is a problem with the integration of Dynamics 365 and Teams.(Because there is no such function under natural circumstances)
From the error message, it should be that this record is not associated with a channel.
I found an article, I think it should be helpful(Step5/6/7):
Integration between Dynamics 365 CRM and Microsoft Teams in Wave 2 Release
Best Regards,
Bof
@v-bofeng-msft so does it means that it is from Teams? Sharepoint and Teams have different integration right?
The connection between Teams and SharePoint is very close. The files in Channel are actually saved in SharePoint. So Microsoft Teams integration uses SharePoint integration at the backend.
I think these links will help you a lot:
Should I store my files in Microsoft Teams or in SharePoint? An understanding of behind the scenes
Install and set up Microsoft Teams integration
Hi @v-bofeng-msft
It seems that my Teams already been integrated.
But it says that my Siteurl is empty.
Is it because I don't select Contact in Document Management?
The error message shows missing prerequisites, please check this link:
Microsoft Teams integration uses SharePoint integration at the backend. Make sure these prerequisites are met:
If SharePoint integration is not configured, OneDrive integration must be disabled too. If this is not met, you will get error code 800503ca when you try to enable Teams Integration with customer engagement apps in Dynamics 365.
If SharePoint Integration is not configured, there should not be any active SharePoint site in your organization. Deactivated SharePoint sites should not cause a problem. If this is not met, you will get error code 800503ca when you try to enable Teams Integration with customer engagement apps in Dynamics 365.
If SharePoint Integration is not configured, there should not be any SharePoint document locations created with an absolute URL in your organization. The locations with absolute URL must be deleted. If this is not met, you will get error code 800503ca whne you try to enable Teams Integration with customer engagement apps in Dynamics 365
If you are currently configured to use SharePoint on-premises for document management, you need to set up document management for a customer engagement app to use SharePoint Online. For more information, see Set up apps in Dynamics 365 to use SharePoint Online.
If SharePoint Online admin has enabled control access from unmanaged devices (conditional access policy) to allow/block SharePoint sites from unmanaged devices, then the same restrictions will be applied for Microsoft Teams integration because Microsoft Teams uses SharePoint sites for document management. This might block a user when they try to access a connected team channel file library on a customer engagement app page. For more information, see Control access from unmanaged devices.
If you get an error while configuring Microsoft Teams Integration from Dynamics 365, it might be because of the above prerequisites are not met. For more infomation, see Troubleshoot Microsoft Teams integration.
@v-bofeng-msft sorry for the confusion, I was checking the wrong environment. turns out that my Teams has been integrated. When I try to upload the file, it says that my Siteurl is empty.
Could you tell me if you followed the steps in this article before?
I cannot determine what is causing the problem. Maybe you can check this link:
If you see this message: Shared files exist in multiple locations. Select "Document Location" to see files in other locations.
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