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MS flow is randomly triggered with "When a new email arrives to a group"

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Posted on by Community Power Pla... Microsoft Employee

Hi everyone,

ISSUE:
We are using trigger "When a new email arrives to a group" and in our test case we are sending 50 emails (all with attachments; size of attached files [all of them are txt type] are no larger than 1KB).

All emails are being sent out successfully to group, and the result is that we got no errors in the flow, but it looks like only around half of the emails are being proceeded by the flow.

Flow should run 50 times when we send 50 emails but it's only running like half of the cases.

We tested that if we put a delay for 7 second (5 seconds was insufficient) on the "send email" action (not within the flow body but in PowerShell script responsible for sending the files) then we got all emails reflected in flow history.

There is no "conditional triggers" and the concurrency control is off.

Split On: On and Array is body/value

QUESTION:
Why not all "email arrives" actions are triggering the flow?
Is there a way to force the flow to run each time when the email arrives to group inbox?

Any kind of help is appreciated 🙂

Thank you

Categories:

Using flows

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Mari Microsoft Employee on at

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Hi! What is the name of the trigger? Is it "When a new email arrives in a shared mailbox (V2)"?

If yes, this one should fire every time a new email arrives in the mailbox. I would look at the advanced options (highlighted in yellow) to see if you don't have any filters set by mistake.

Best regards,

Community Support Team - Mari
If this post helps, then please consider Accept as solution to help the other members find it more quickly.

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Community Power Pla... Microsoft Employee on at

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Hi Mari,

I will try to see if the "Shared Mailbox" will work here, but in my scenario we are not using any Shared Mailbox, but we have a dedicated team, and that's why it would be easier for us to use the group email instead.

I'm using this one: Office 365 Groups Mail - Connectors | Microsoft Docs

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