Skip to main content

Notifications

Community site session details

Community site session details

Session Id :
Copilot Studio - General
Answered

Having more than 1 Multiple choice option with the same option value breaks the chatbot flow.

(0) ShareShare
ReportReport
Posted on by 20

Hi 

 

I have a simple chatbot that asks 2 question to the user about their wine preference. First it asks if the user likes red, white or no preference. Then it asks if they like a dry wine, sweet wine or again no preference. These values are then passed on to a flow that sends back a result. The issue is that when the user selects no preference for the first question this is also selected for the second question and skips over the second question. If I change the option value so they aren't both exactly the same it does work as expected. I double checked and both choices save their responses to a different variable. Also all other scenarios work as expected.

 

Any ideas on this?

Thanks

Categories:
  • RuneHanssens Profile Picture
    20 on at
    Re: Having more than 1 Multiple choice option with the same option value breaks the chatbot flow.

    @renatoromao Thanks! Fixed.

  • Verified answer
    CU22081450-0 Profile Picture
    Most Valuable Professional on at
    Re: Having more than 1 Multiple choice option with the same option value breaks the chatbot flow.

    Hi @RuneHanssens ,

     

    Your bot is skipping the question because you need to mark the question to ask every time.

    Go to your question and click on the ellipses. Select the option to ask every time.

  • RuneHanssens Profile Picture
    20 on at
    Re: Having more than 1 Multiple choice option with the same option value breaks the chatbot flow.

    @DiegoPeres 

    I pass both different values to my flow if that is what you mean. I'll add some screenshots to clarify the situation. Questions are in dutch but I think you will understand.

     

    question 1

    RuneHanssens_0-1629986261512.png

     

    question 2

    RuneHanssens_1-1629986317854.png

     

    Flow call

    RuneHanssens_2-1629986405879.png

     

    As you can see I use both different variables in my flow.

  • DiegoPeres Profile Picture
    327 on at
    Re: Having more than 1 Multiple choice option with the same option value breaks the chatbot flow.

    Hi @RuneHanssens , 

    So if you ask the user two questions, the answer to each question is actually saved in a variable.
    In this case, when selecting, red or white wine or no preference is saved in variable A and the choice of mild, dry or no preference is saved in variable B.

    You have to pass both variables into your stream.

    Did I answer your question?😉
    Please consider accepting it as the solution to help other members find you faster.
    Thanks!
    Diego Peres,
    Connect with me: Linkedin


Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

🌸 Community Spring Festival 2025 Challenge Winners! 🌸

Congratulations to all our community participants!

Warren Belz – Community Spotlight

We are honored to recognize Warren Belz as our May 2025 Community…

Leaderboard > Copilot Studio - General

#1
Romain The Low-Code Bearded Bear Profile Picture

Romain The Low-Code... 74

#2
Pablo Roldan Profile Picture

Pablo Roldan 61

#3
stampcoin Profile Picture

stampcoin 10

Overall leaderboard