Skip to main content

Notifications

Publish & Channel Management
Answered

PVA: other users can't interact with bot in Facebook Messenger

Posted on by

Hi!

 

I've been able to publish a PVA bot to the Facebook Messenger channel as per steps in the documentation.  While I am able to see and interact with it using my own Facebook account, it doesn't seem to be interacting with anybody else that may be logged in under their own accounts.


They can see the bot and initiate the chat but the bot doesn't respond.

 

Am I missing any steps here in getting it active for other users?  Does it require the app review process?

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: PVA: other users can't interact with bot in Facebook Messenger

    Hi @PhilipNg ,

     

    Did my answer solve your problem?

    If yes, please accept this reply as a solution.

     

    Thanks! 🙂
    Renato Romão
    https://www.linkedin.com/in/renatoromao/

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: PVA: other users can't interact with bot in Facebook Messenger

    @PhilipNg ,

     

    Yes, but if you need to test, you can deploy in the new profile, test and after remove this page.

    I hope you can create a demo environment 🙂

     

    ---
    If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

    Thanks!
    Renato Romão
    https://www.linkedin.com/in/renatoromao/

  • PhilipNg Profile Picture
    PhilipNg on at
    Re: PVA: other users can't interact with bot in Facebook Messenger

    Ah, so it does require going through the Facebook app review process?  Ok - that's what I was afraid of.  Not yet sure that I want to have it reviewed since it's meant more for testing out a demo scenario.

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: PVA: other users can't interact with bot in Facebook Messenger

    @PhilipNg ,

     

    Did you do this part?

    https://docs.microsoft.com/en-us/power-virtual-agents/publication-add-bot-to-facebook#make-the-app-public-and-publish-the-page

  • PhilipNg Profile Picture
    PhilipNg on at
    Re: PVA: other users can't interact with bot in Facebook Messenger

    It was deployed yesterday evening.

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: PVA: other users can't interact with bot in Facebook Messenger

    Hi @PhilipNg ,

     

    How many minutes did you deploy?

     

    https://docs.microsoft.com/en-us/power-virtual-agents/publication-add-bot-to-facebook#known-limitations

     

    Known limitations

    • You will need to create a new bot if the Customer Satisfaction (CSAT) survey shows up as a non-interactable card image for a bot created during public preview to access the latest CSAT content.
    • It might take a few minutes before the bot becomes reachable by users on Facebook pages after the Facebook channel is added.
    • After removing the Facebook channel, it might take a few minutes before the bot is removed fully and becomes unreachable on Facebook Messenger and Facebook Workplace.
    • After removing a Facebook page, it might take a few minutes before the bot becomes unreachable by visitors to the removed page through Facebook Messenger.

Helpful resources

Quick Links

Exciting News for Copilot Studio Communi…

Get ready to experience a whole new level of engagement with the Copilot Studio…

Celebrating the May Super User of the…

LaurensM is an exceptional contributor to the Power Platform Community…

Check out the Copilot Studio Cookbook…

We are excited to announce our new Copilot Cookbook Gallery in the Community…

Leaderboard

#1
renatoromao Profile Picture

renatoromao 6,459

#2
Pstork1 Profile Picture

Pstork1 1,997

#3
Expiscornovus Profile Picture

Expiscornovus 1,708

Leaderboard

Featured topics