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PVA: other users can't interact with bot in Facebook Messenger

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Posted on by PhilipNg Microsoft Employee

Hi!

I've been able to publish a PVA bot to the Facebook Messenger channel as per steps in the documentation. While I am able to see and interact with it using my own Facebook account, it doesn't seem to be interacting with anybody else that may be logged in under their own accounts.

They can see the bot and initiate the chat but the bot doesn't respond.

Am I missing any steps here in getting it active for other users? Does it require the app review process?

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Publish & channel management

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CU22081450-0 Most Valuable Professional on at

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Hi @PhilipNg ,

How many minutes did you deploy?

https://docs.microsoft.com/en-us/power-virtual-agents/publication-add-bot-to-facebook#known-limitations

Known limitations
You will need to create a new bot if the Customer Satisfaction (CSAT) survey shows up as a non-interactable card image for a bot created during public preview to access the latest CSAT content.
It might take a few minutes before the bot becomes reachable by users on Facebook pages after the Facebook channel is added.
After removing the Facebook channel, it might take a few minutes before the bot is removed fully and becomes unreachable on Facebook Messenger and Facebook Workplace.
After removing a Facebook page, it might take a few minutes before the bot becomes unreachable by visitors to the removed page through Facebook Messenger.

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PhilipNg Microsoft Employee on at

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It was deployed yesterday evening.

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CU22081450-0 Most Valuable Professional on at

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@PhilipNg ,

Did you do this part?
https://docs.microsoft.com/en-us/power-virtual-agents/publication-add-bot-to-facebook#make-the-app-public-and-publish-the-page

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PhilipNg Microsoft Employee on at

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Ah, so it does require going through the Facebook app review process? Ok - that's what I was afraid of. Not yet sure that I want to have it reviewed since it's meant more for testing out a demo scenario.

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CU22081450-0 Most Valuable Professional on at

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@PhilipNg ,

Yes, but if you need to test, you can deploy in the new profile, test and after remove this page.
I hope you can create a demo environment 🙂

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If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.
Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/

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CU22081450-0 Most Valuable Professional on at

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Hi @PhilipNg ,

Did my answer solve your problem?
If yes, please accept this reply as a solution.

Thanks! 🙂
Renato Romão
https://www.linkedin.com/in/renatoromao/

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