Create a task in Planner when a new email arrives in a shared mailbox

(0) Share

Report

Posted on by robin5003414

Hi Guys, I usesd the flow template " Create a task in Planner when a new email arrives in a shared mailbox"

Into the frist step, I got an error message.

I do get following error

Pragma
no-cache
x-ms-request-id
36e9cf5a-ae77-4a78-aa2d-5b1ac1196381
Strict-Transport-Security
max-age=31536000; includeSubDomains
X-Content-Type-Options
nosniff
X-Frame-Options
DENY
Timing-Allow-Origin
*
x-ms-apihub-cached-response
true
Cache-Control
no-store, no-cache
Date
Mon, 15 Apr 2019 13:48:05 GMT
Set-Cookie
ARRAffinity=0102e146bf02da3054822d4acfdabff925d548924e264227d7e2dd7a4eef2676;Path=/;HttpOnly;Domain=office365-we.azconn-we.p.azurewebsites.net
Content-Length
307
Content-Type
application/json
Expires
-1

 "status": 404,
 "message": "The requested user 'xxxx@xxxs.com;' is invalid.\r\nclientRequestId: 43cee237-b3e6-441e-a13d-33f8995a5440\r\nserviceRequestId: 36e9cf5a-ae77-4a78-aa2d-5b1ac1196381",
 "source": "office365-we.azconn-we.p.azurewebsites.net"
}

The mail address I put in is a shared mailbox .

Does anyone have an idea, how I can fix this topic ?

Many thanks in advance
Robin

Categories:

General topics

I have the same question (0)

All responses (13)

Answers (0)

v-bacao-msft Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi @robin5003414 ,

Could you share a screenshot of the trigger configuration?

This error seems to be related to the account used to configure the connection.

Please try to update the connection of the trigger or reconfigure the connection.

It is recommended to configure the connection using the emails of the members contained in Shared mailboxes.

I did a test on my side, using the above email address to configure the connection, it works, as below:

Please take a try.

Best Regards,

Was this reply helpful? Yes No
robin5003414 28 on at

Like (0)

Report
Copy link

Link copied!

Hi, I tried to reconnect the connection. I still get the following massage.

Was this reply helpful? Yes No
v-bacao-msft Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi @robin5003414 ,

I can recreate a similar error on my side because the account I chose for the connection is not a member of the specified Shared mailboxes.

Please first check the account of the connection currently selected by this action in O365 Admin to be a member of this Shared mailboxes.

Also check if the email is valid when configuring Mailbox Address field, and don't add a semicolon at the end.

Hope it helps.

Best Regards,

Was this reply helpful? Yes No
robin5003414 28 on at

Like (0)

Report
Copy link

Link copied!

HI Team, just to be sure. The mailbox is a shared box. See attachment.
Is that the right set up ?
@v-bacao-msft wrote:
Hi @robin5003414 ,

I can recreate a similar error on my side because the account I chose for the connection is not a member of the specified Shared mailboxes.
Please first check the account of the connection currently selected by this action in O365 Admin to be a member of this Shared mailboxes.
Also check if the email is valid when configuring Mailbox Address field, and don't add a semicolon at the end.
Hope it helps.

Best Regards,

Was this reply helpful? Yes No
v-bacao-msft Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi @robin5003414 ,

I am not familiar with checking if the settings are correct in the Exchange Admin Center. The check step here is to enter Office 365 Admin Center.

Select Shared Mailboxes in Groups tab to see if there is a Mail Address you currently specify and check if the account that configures the connection for this trigger is a member of this Shared mailboxes.

Regards,

Was this reply helpful? Yes No
robin5003414 28 on at

Like (0)

Report
Copy link

Link copied!

Hi,

also checked it. I´m member of the group and the shared mailbox.

Was this reply helpful? Yes No
v-bacao-msft Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Then you can check if the account of the current connection is a member, and do not add a semicolon at the end of the email address.

Regards,

Was this reply helpful? Yes No
robin5003414 28 on at

Like (0)

Report
Copy link

Link copied!

@v-bacao-msft wrote:
Then you can check if the account of the current connection is a member, and do not add a semicolon at the end of the email address.

Regards,
@v-bacao-msft wrote:
Then you can check if the account of the current connection is a member, and do not add a semicolon at the end of the email address.

Regards,

Mhh still the same situation

Was this reply helpful? Yes No
v-bacao-msft Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

error message?

Was this reply helpful? Yes No
robin5003414 28 on at

Like (0)

Report
Copy link

Link copied!

{ "status": 404, "message": "The specified object was not found in the store., The process failed to get the correct properties.\r\nclientRequestId: 8713e2b3-10a7-4fe7-9fc2-8123796bc835\r\nserviceRequestId: 646c0c17-e618-47e4-b2a8-90b9b9707f78", "source": "office365-we.azconn-we.p.azurewebsites.net" }

Was this reply helpful? Yes No