Leave Request Approval Flow - Not Approving directly from outlook

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Posted on by sharjeel_123

Hi folks,

I have a leave request with 2-3 mangers approving leave of the employees.

When a leave request comes in outlook one of the user is not able to approve directly from outlook. Instead of an Approval Button he is getting a button with the automate URL which takes him to power automate approvals and then he is able to approve. Earlier he was able to approve directly from outlook itself but now he is not able to do so. Though, other mangers are able to approve directly from outlook.

I though his outlook is outdated so got it updated to the latest version still not able to achieve the results.

Can anyone please share some lights why is ut behaving like this and could be the possible solution for the same.

Need this on an urgent basis. Thank you !

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fchopo 8,003 Moderator on at

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Hi @sharjeel_123

According to this thread: Outlook actionable messages not working - Microsoft Community It could be related to download preferences in outlook.

Could you try to set them to "Download full items" ?

Hope that helps!

Ferran

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sharjeel_123 73 on at

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Hi @fchopo ,
Thanks for the response but it is already set to "Download Full Items" I even uncheck the "On Slow Connections Download Only Headers".

This particular user is facing issue for all the approvals

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fchopo 8,003 Moderator on at

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Hi @sharjeel_123

Have you tried to use Outlook on the web with that user? I guess it works, but just in case... If it works, then probably is something with the Outlook client version or even Windows OS and then would open a ticket to Microsoft.

Let us know if you have some news.

Regards,

Ferran

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sharjeel_123 73 on at

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The user is not able to approve from Outlook Web also after clicking on Approve a new tab opens up which is basically Power Automate Approval section.

Any idea how it can be sorted?

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fchopo 8,003 Moderator on at

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Hi @sharjeel_123

Have a look at this article with common issues with Approvals: Issues with flow approval emails in Outlook - Power Automate | Microsoft Learn

Is the user using a Mac OS laptop? Is the user's mailbox stored in an On-Prem infrastucture?

Let us know.

Ferran

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VictorIvanidze 13,081 on at

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Hi @sharjeel_123,
did you solve the problem? If so, how?
Thanks.

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sharjeel_123 73 on at

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You need to update the client Outlook to their latest version. I did that it's working fine for me

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