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Send an email from a shared mailbox (V2) Problem with attachment

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Posted on by 6

Hello,

My name is Cesar. I am facing an issue with the "Send an email from a shared mailbox (V2)" connector in Power Automate. This connector sends the attachment that I manually uploaded in a previous step to a specific email. However, the problem is that even though I receive the attachment, it is blank. In other words, I get the PDF with its 5 pages, but without visible content. It is interesting to note that the file size is 2 MB, matching the original one I manually uploaded to test the process. I am attaching a screenshot for better understanding:

CesMart_0-1708619863281.png

Previously, I was using the "MAIL" connector,

CesMart_3-1708620986361.png

 

which worked perfectly with the same configuration. In this case, the attachment arrived with complete information. Unfortunately, I cannot continue using this connector as I need the sent emails to be from the shared email account that I have configured in the connector.

I have tried various options, adjusting the "Content," but so far, I have not been able to make it work correctly. I am attaching my complete flow for a detailed review:

CesMart_1-1708620184517.png

 

Everything works correctly, even the file created in the cloud contains the necessary data. The problem lies solely in the fact that the person receiving the email receives the blank attachment. I am attaching another screenshot to illustrate this issue:

 

CesMart_2-1708620453284.png

 

I would greatly appreciate your help in resolving this issue.


Cesar

 

 

  • clicker666 Profile Picture
    clicker666 91 on at
    Re: Send an email from a shared mailbox (V2) Problem with attachment

    Edited: I realized I was using a O365 group mailbox, and not a shared mailbox. All sorted out.

  • CesMart Profile Picture
    CesMart 6 on at
    Re: Send an email from a shared mailbox (V2) Problem with attachment

    Incredibly, that change solved the problem. I just conducted a test, and now I received the document with the information.

     

    Thank you!

  • CesMart Profile Picture
    CesMart 6 on at
    Re: Send an email from a shared mailbox (V2) Problem with attachment

    Classic Mode on:

     

    CesMart_1-1708691136438.png

     

     

    CesMart_0-1708690834670.png

     

  • Verified answer
    Re: Send an email from a shared mailbox (V2) Problem with attachment

    Hi @CesMart ,

     

    Please switch to the classic edit mode.

    vxiaochenmsft_0-1708657716907.png

    vxiaochenmsft_1-1708657754105.png

     

    Best Regards,

    Wearsky

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