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Power Platform Community / Forums / Power Automate / Unable to sign into Mi...
Power Automate
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Unable to sign into Microsoft connectors: User account does not exist in tenant 'Microsoft Services

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I just activated my Microsoft 365 family plan today and set up a Form. I tried to create a Flow using a Form as a trigger. On signing in to that service connector, I receive this error message:
 
Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '7ab7862c-4c57-491e-8a45-d52a7e023983' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.
 
As I signed into Power Automate with the same account that I used for Forms, I assure you that I'm in the same tenant as myself.
I've cleared my browser cache and more, signed out, rebooted my laptop, and signed back in to Edge. I've used a different browser. I've gone into the connectors and deleted past attempts and then tried re-adding. I confirmed that OneDrive is accessible to me.
 
I'm aware that the limitation on Flow use is that I'm limited to standard connectors, and that the Forms connector is a standard connector. I'm also familiar with using Power Automate through work, so I'm not a first-time user.
 
On an unrelated note, I really think that the setup of Power Automate is terrible for non-work/non-school users with the numerous dead links to inaccessible locations. This really needs to be fixed.
 
How do I fix the access issue? As personal accounts don't have access to Entra, I can't exactly add myself as an external user.
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  • David_MA Profile Picture
    14,788 Super User 2026 Season 1 on at
    Are you trying to create the flow from a work computer? If so, try creating the flow from your personal computer. Also, try clearing your browser history and cache. Personal accounts do not belong to a “tenant” in the same way that work or school accounts do.
  • CU07051915-0 Profile Picture
    6 on at
    Hi, did you ever resolve this? I’m having the same problem, I thought it was an account issue as in power automate it doesn’t show my initials or my profile information, just a silhouette and then a question mark. 

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