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Having trouble extracting plain text from email body

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Posted on by CU28031222-0

Hi everyone,

I'm having some trouble extracting the plain text from the body of an email using Power Automate.

Here's the scenario:

I'm using the trigger "When a new email arrives (V3)" from Office 365 Outlook.

In the flow, I get the email body using triggerOutputs()?['body/body'].

Then, I pass that HTML content into the "HTML to Text" action to convert it into plain text.

However, the result I'm getting is missing the actual content I typed in the body of the email. For example, I send an email that contains the sentence:

"Your request has been accepted."

But this text doesn't appear in the final output — it's like it's being removed or not detected.

It seems like the HTML is being processed, links and formatting are stripped, but the actual body text just doesn’t show up.

Has anyone else faced this issue? What’s the best way to extract the clean plain text from an email's body reliably?

Any help would be appreciated!

Thanks in advance!

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Building flows

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AnthonyAmador 2,553 Moderator on at

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Hi,

I'm not experiencing this issue, could you share screenshot of your flow?

Look my example, you can add a compose between the actions just to verify the HTML you are passing contains the email body.

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Robu1 1,621 Super User 2026 Season 1 on at

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Hi CU28031222-0 ,

Thank you for choosing Microsoft Power Platform Community.

Here are some helpful resources:

How to Extract Text from Email with Power Automate

Extract Text from Email Body with Power Automate

YouTube Tutorial on Extracting Text from Emails

Power Automate - Extract Text Values from Email!

If this fixes the issue, please mark as resolved to help others with find it.

Happy to help
Robu 1
SuperUser|Moderator

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VictorIvanidze 13,079 on at

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Hi @CU28031222-0,

don't use "HTML to Text" action. Use this approach: https://community.powerplatform.com/blogs/post/?postid=952229ef-5a0a-f011-bae2-6045bdedea0b

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CU28031222-0 20 on at

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@AnthonyAmador
Hi

I'm running into an issue when trying to extract specific information from an Outlook event invitation email using Power Automate.

Here’s the scenario:

When I create a calendar event and reserve a room (which is a resource mailbox), the room sends an automatic reply email saying:
"Your request has been accepted."

The problem is that this reply email appears to contain only that short message in the body. However, the original calendar event I created includes important text in the event body, like:

Water 1
Coffee 1

These are kitchen supply items with quantities that I need to extract and process in my flow.

In my flow:

I trigger it when a new email arrives.

I use "HTML to Text" to convert the email body.

But it only captures "Your request has been accepted" from the room's response.

It does not extract the original content from the event body.

I’ve confirmed that the original event has the correct information, but Power Automate seems to only read the room’s reply content.

How can I extract the original event body text (the one I submitted when booking the room)?

I've attached a screenshot of the email body JSON showing the limited content received.

Any help or guidance is appreciated!

Thanks in advance!

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VictorIvanidze 13,079 on at

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Hi @CU28031222-0,

could you share an email?

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CU28031222-0 20 on at

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@VictorIvanidze

See the screenshot of the email

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VictorIvanidze 13,079 on at

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Could you share the HTML body (input of HTML To Text action)?

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CU28031222-0 20 on at

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@VictorIvanidze

Hi
It seems that the issue you're facing is related to how Outlook handles meeting invitations. When you receive an automatic email confirmation (like a room booking confirmation), the body of the email often doesn't include the original meeting description you wrote (like "water 1, coffee 1"). Instead, it typically contains a standard response such as "Your request was accepted" or similar.
This happens because the "When a new email arrives (V3)" trigger captures the body of the confirmation email, not the body of the actual calendar event.

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