Check: The text in the trigger condition will be case sensitive.
In my flow below, the trigger is based on the from email address. The email arrives as AlexW@ so the flow triggers. The flow does not trigger if the from address does not match AlexW@, for example alexw@ will not trigger the flow:

So in the trigger condition I can add the toLower() function to convert the From address to lower case before testing for my condition alexw@########.com

Hope this helps.
Ellis