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Power automate and new outlook changing format

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Posted on by JD-26031712-0

Hello,

I’m currently working with a Power Automate flow that creates an email template in the Compose action and sends out the information via email. I’ve made sure to use tables and basic HTML elements, as Outlook doesn’t handle complex CSS very well.

Everything works fine until I try forwarding the email to a customer. The logo doesn’t load correctly — it only appears partially (half of the image). I am using the “dataUri” method to embed the image in the template. Also, removing the email header and unnecessary spaces results in extra gaps within the table cells.

Has anyone experienced similar issues or found a solution for this? Any help would be greatly appreciated.

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Michael E. Gernaey 53,325 Super User 2025 Season 2 on at

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Hi @JD-26031712-0

You have to share what you have, please understand we cannot easily help you when you do not share what you have. We need to see the Flow action.

Also what Email are they using? Gmail? Outlook? Outlook Web? as they will all have different.... ramifications on whatever choice you use to push the content.

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David_MA 12,966 Super User 2025 Season 2 on at

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I used to work for an e-mail marketing company, and drafting e-mails to have them appear correct in all the different e-mail clients that are out there is very tricky to say the least. Simple is better in this case and you should use inline CSS like the very first days of the web. Here are a couple of articles on the challenges of getting e-mail to appear correctly everywhere:

CSS in HTML emails: What you need to know to get started - Email Marketing Software That Works For You | Emma Email Marketing & Automation

A Complete Guide on Using inline CSS in HTML Emails

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JD-26031712-0 10 on at

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Hi @Michael E. Gernaey and @David_MA thanks for your reply. Please see flow screenshots below.

I am getting logo image from SharePoint folder using "Get file content using path" action and then adding it in the HTML code using dataUri method

"dataUri(body('Get_file_content_using_path'))".

I am adding compose to Body of the email as a dynamic content.

FYI - I am using inline CSS for all the HTML elements

On the email side, when I receive the email, it looks perfect. The problem comes when I try to forward it to someone.

This is how it looked before forwarding (when received automatically after power automate flow runs successfully).

The logo does not load properly when I try forwarding it to someone:

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