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Approval Workflow and reminder emails won't stop running

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Posted on by syhrh

997 Super User 2024 Season 1

Hi, I have created an approval workflow and reminder emails if the approvers do not respond to the approval. When I test the approval and trigger the reminder emails, the workflow will stop and the flow runs successfully. The problem is when the approval is sent to the approver and the request is approved, the flow will not stop running and end. How to fix this?

This is my flow

Thank you.

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Hardesh15 7,087 Super User 2024 Season 1 on at

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@syhrh You are using delay of 1 min. Too short delay for reminders.how many emails do you get before and after approval?

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@Hardesh /Gopenly.in

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syhrh 997 Super User 2024 Season 1 on at

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@Hardesh15 I'm testing to see if it's working, that's why I put it 1 minute. Under normal circumstances, it's 1 day. When the delay is 1 day, the flow won't stop running.

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Hardesh15 7,087 Super User 2024 Season 1 on at

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@syhrh Pls expand do until loop advance section and share.

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@Hardesh /Gopenly.in

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syhrh 997 Super User 2024 Season 1 on at

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@Hardesh15
1 email is sent when the item is created, another email will be sent if there's no response and another one will be sent if there's still no response. That's what I'm trying to do.

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Hardesh15 7,087 Super User 2024 Season 1 on at

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@syhrh Pls click on change limit in do until loop. What is your settings.

Please 'Thumbs Up' the posts that helped you and 'Accept as Solution' if my post answered your question.

@Hardesh /Gopenly.in

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syhrh 997 Super User 2024 Season 1 on at

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@Hardesh15

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Hardesh15 7,087 Super User 2024 Season 1 on at

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@syhrh So your do until count is 60 for 30 days. With 1 min testing your do until loop will run for 1 hr if approver does not approve. is this working fine?

Please 'Thumbs Up' the posts that helped you and 'Accept as Solution' if my post answered your question.

@Hardesh /Gopenly.in

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syhrh 997 Super User 2024 Season 1 on at

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@Hardesh15 can you tell me what's change limit? I put it as 30 days to make sure the flow will run for 30 days if there's no response. Is that right?
I have not tested like that. I only test to see after 1 minute whether the reminder email is sent to the approver or not.

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Hardesh15 7,087 Super User 2024 Season 1 on at

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@syhrh Count in do until means that how many times it will loop back for condition. Timeout is the maximum time for do until loop. Suppose you put delay one day and then in count you put 30 and timeout P15D. In this case your loop will break after 15 counts though you have set count 30.

Please 'Thumbs Up' the posts that helped you and 'Accept as Solution' if my post answered your question.

@Hardesh /Gopenly.in

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syhrh 997 Super User 2024 Season 1 on at

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@Hardesh15 where does 15 comes from if the count is 30?

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