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Power Platform Community / Forums / Power Automate / Why Am I not receiving...
Power Automate
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Why Am I not receiving emails in my shared mailbox from sharepoint

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Since early 2024, I have stopped receiving emails in my shared mailbox directly from sharepoint. Previously, there were no issues and my team used to receive emails regularly from sharepoint whenever there is any amendment in the sharepoint files. The flow is created using power automate and it was quite smooth until early 2024 where something went wrong and we completely stopped receiving emails from sharepoint. We are receiving emails in our personal mailbox but no emails in shared mailbox. We tried adding back the shared mailbox email in the power automate but it does not work. We are facing this shared mailbox issue only with sharepoint. No issue when receiving emails from other senders. Kindly assist/advise on the fix as this issue causing my personal mailbox swamped with high volume of emails as the shared mailbox not receiving emails from sharepoint anymore.

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  • Inogic Profile Picture
    1,265 Moderator on at

    Hi,

     

    Please ensure the following are done :-

    • Ensure that the "Send an email" action specifies the shared mailbox email address correctly in the "To" field.
    • Ensure that all relevant users have the necessary permissions (Full Access, Send As, and Send on Behalf permissions) which are added to the shared Mailbox.
    • Ensure that the shared mailbox is not exceeding its storage quota, which might prevent it from receiving new emails.

     

    Thanks!

    Inogic Professional Services: Power Platform/Dynamics 365 CRM
    An expert technical extension for your techno-functional business needs
    Drop an email at crm@inogic.com
    Service: https://www.inogic.com/services/
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